Our core ethos for HRHQ is to provide a safe, collaborative place for HR professionals to learn and grow together. This document details from the outset the way in which we will deliver our services to you. If you are planning to join HRHQ (“the Membership”) or enrol in a course or program, then you must read these terms and conditions in full prior to purchasing.

These Terms are provided by Lisa Young, trading as HRHQ and Exceed HR (“we”, “our”, “us”).

1. Terms & Conditions (‘Terms’): Key Details

You can’t negotiate changes to these Terms, and in proceeding to purchase you will be deemed to have accepted them. The Terms set out below apply to the services offered by us. Please read them carefully as they affect your rights and liabilities under law and set out the Terms under which we provide services to you, as purchaser. These Terms are subject to any rights you have under applicable consumer protection legislation, including the Consumer Guarantees Act 1993 and the Fair Trading Act 1986 (New Zealand), or equivalent legislation in your jurisdiction, to the extent that such rights cannot be excluded or limited by contract. Nothing in these Terms is intended to limit or exclude any right or remedy you may have under such legislation.

We reserve the right to update these Terms at any time. Where changes are minor or administrative in nature, we may update them without prior notice. Where changes are material (meaning they affect your rights, obligations, or the cost or nature of the services), we will provide you with at least 14 days’ written notice by email before the changes take effect. Your continued use of our services following the notice period will be deemed acceptance of the updated Terms. If you do not agree to the updated Terms, you may cancel your membership or enrolment in accordance with clause 7.

2. Membership, Course and Programs Outline and Access

The HRHQ Membership is an education and community membership for HR professionals. The Membership is an ongoing commitment where you can get regular education, support and guidance. So long as you continue to pay the recurring fee, you will have access to the Membership for as long as we continue to run the HRHQ Membership.

The Legal Lowdown is an online course that you will have access to for the lifetime of the course for as long as we continue to run ‘The Legal Lowdown’, and guaranteed access for AT LEAST one year after you enrol. The course will be updated regularly in real-time as required to keep up with law changes and other requirements.

The Disciplinary Workshop (available in New Zealand and Australian versions) is an online workshop of 3 sessions, with access to the recordings for 12 months afterwards.

Advisor Academy is an online programme consisting of online modules and 6 months of group coaching. At the conclusion of the programme participants will have lifetime access to the programme content for as long as we continue to run ‘Advisor Academy’, and guaranteed access for AT LEAST one year after you enrol.

We may also run various programs such as live events and workshops which will have varying terms and conditions relating to the time for access, which will be detailed at the time of purchase.

3. Eligibility

Our services are suitable for those who are in or working towards an HR role, or who look after the HR function in their business.

4. Membership Specifics

There are various elements to the Membership, eg

1. Regular live trainings and Q&As
2. Training videos

• Downloadable documents

1. A private community
2. Behaviour

It is requested that at all times inside all of our programs your behaviour towards others is polite and respectful. Should your behaviour be deemed offensive or inappropriate we reserve the right to remove you from the Membership or the course with immediate effect. Each person is responsible for their own behaviour and we will not be held responsible for the behaviour or actions of any other Members or students.

5a. Guest Facilitators and Expert Contributors

From time to time, sessions, workshops, or membership content may be delivered or co-facilitated by guest presenters, industry experts, or specialist contributors. Even where we engage them, their contributions reflect their own knowledge, experience and opinions, and do not constitute professional or legal advice. We accept no liability for the accuracy, completeness, or application of any content delivered by guest contributors. The behaviour expectations set out in clause 5 apply equally to your interactions with guest contributors.

5b. Resident Experts

Our forums include resident experts who respond to member questions in their area of specialism. Some resident experts are engaged by us. Their contributions are general guidance based on the limited information shared, and don’t create a professional relationship between you and the expert, including a lawyer-client relationship. If you choose to engage a resident expert for their own services, that’s a separate arrangement between you and them, and we’re not responsible for those services.

6. Membership or Enrolment Fees and Payment Terms

The cost of our programs and services is set at the time you purchase and is inclusive of GST. For participants based outside New Zealand, prices are displayed in NZD and GST is not applicable to your purchase.

For the Membership, on subscription you will agree to either monthly or annual membership payments via Stripe (credit card) or on invoice. For courses, workshops or programs, on subscription you will agree to either pay in full or make payment plan payments via Stripe (credit card) or on invoice.

For monthly membership: the Membership is an ongoing monthly subscription and payment will be taken on the same day each month.

For annual membership: the Membership is an ongoing annual subscription and payment will be taken on the same day each year. We’ll email you 7 days before your annual renewal date.

If you have chosen to pay on invoice, you have committed to the full purchase price and must pay all required instalments in the required period on the due dates.

If your employer pays for your membership, what happens to it if you leave that role is up to you and your employer to agree. It can stay with you, be transferred to someone else in your organisation, or end at the close of the paid period. Just let us know at info@exceedhr.co.nz if anything changes.

We reserve the right to change the content and delivery of the services within the Membership and the associated price point at any time. However, the price you joined at will remain the price you pay for the duration of your membership. Should the price of the Membership increase and you choose to cancel, you will forfeit your pricing and will be required to pay the increased price if you choose to rejoin.

Payment Plans

By enrolling in a programme and selecting an instalment payment plan, you agree to complete all scheduled payments in full, regardless of whether you choose to continue or withdraw from the programme at any point. The instalment plan is designed to make the payment process more manageable, but it does not negate your financial commitment to the entire programme. All instalments must be paid in full as per the agreed schedule. Failure to complete the instalment payments will result in further action to recover the outstanding balance and may impact your ability to enrol in future programmes. This policy ensures the integrity and sustainability of our program offerings, allowing us to continue providing high-quality services and resources to all participants.

In the event that we are required to take action to recover any outstanding amounts owed under a payment plan, you agree to reimburse us for any reasonable costs incurred in doing so, including but not limited to debt collection agency fees and reasonable legal costs.

7. Refunds and Cancellation

The Legal Lowdown Online Course

It is our aim that you will be completely happy with your purchase. However, due to the nature of The Legal Lowdown, we don’t offer change-of-mind refunds. This doesn’t affect your rights under the Consumer Guarantees Act.

Advisor Academy

Due to the nature of Advisor Academy, we don’t offer change-of-mind refunds. This doesn’t affect your rights under the Consumer Guarantees Act.

The HRHQ Membership

For the HRHQ Membership, we appreciate that there may come a time when you wish to leave the Membership.

You have the right to cancel your membership and obtain a full refund within 7 days from the date of your first subscription, no questions asked. Refund requests must be made in writing to info@exceedhr.co.nz and a full refund will be provided within 14 working days.

There is no obligation on us to refund any amounts paid where cancellation requests are made following the 7 day refund period.

Should you wish to cancel your Membership at any time you can do so by going to my account > subscriptions > cancel when logged in. If you choose to cancel, you will still have access for the remainder of your paid period.

We reserve the right to cancel your membership where we have reasonable grounds to do so, including but not limited to: breach of these Terms, inappropriate or offensive behaviour, non-payment of fees, or where we determine in good faith that continuation of the membership is no longer appropriate in the circumstances. Where possible we will provide reasonable notice of cancellation, however we reserve the right to cancel with immediate effect where the circumstances require it. In the event of cancellation by us, a refund will be provided for any unused portion of your paid membership period.

Notwithstanding any right or remedy available to us, we may cancel your Membership or course enrolment with immediate effect:

• If you fail to pay your fees by the relevant due date;
• If you commit a serious breach of these Terms.

If you pay via credit card and a payment fails, we’ll notify you and retry the payment. If it still fails and you haven’t been in touch with us to address the issue or agree a plan to rectify it, your access will be cancelled.

All Live Online Programs

You are entitled to a full refund for our live online programs if a request for cancellation is made in writing at least 10 working days prior to the commencement of the program. If you choose to cancel after this time or during the program, we don’t offer change-of-mind refunds. This doesn’t affect your rights under the Consumer Guarantees Act. You can however put the purchase price towards another program, or reserve a space for the same program if it is to be run again in future. If you wish to have someone else attend in your place that is allowable, please just send their details to info@exceedhr.co.nz.

8. Contact and Schedule

It is the intention that the Membership will run continuously and that any training material and live masterclass sessions will be provided as set out above. Should an unforeseen reason arise which causes a session to be postponed, it will be re-arranged as soon as possible.

We will be available by email at info@exceedhr.co.nz. If you have a technical query relating to accessing any of our programs please include “Tech” in the subject line of your email.

You may see us post on social media outside of our core hours. Not all of these posts are live and some will be pre-scheduled. We are passionate about supporting everyone in our programs and where we can we may respond to you out of hours, but we make no guarantees that this will always be possible.

8a. Cancellation or Postponement by Us

We reserve the right to cancel or postpone any live programme, workshop, or event where circumstances require us to do so, including but not limited to insufficient enrolments, facilitator unavailability, or circumstances beyond our reasonable control. In the event of cancellation by us, you will be offered either a full refund or a credit towards a future programme at your election. Where possible, we will provide as much notice as reasonably practicable.

9. Disclaimers

We make no guarantees or claims as to the success of any member or student. Each individual is unique and their abilities are unique to them.

All training provided will be general information and guidance and will not be bespoke advice. All trainings on legal matters are prepared as general, high level guidance or as an example, and they are not a substitute for obtaining your own advice. We are not responsible for any action or inaction which you take as a result of the information within any HRHQ membership, course or programme.

Any training, documents or resources provided have been prepared as a guide or an example and, where legal content is referenced, are based on New Zealand legislation. If you have any concerns or doubts about editing or using the resources you should seek professional legal advice from a lawyer in your jurisdiction.

Where a workshop or programme is specifically designed for participants in another jurisdiction (for example, the Australian Disciplinary Process Workshop), content is prepared as general, high-level guidance based on the legislation of that jurisdiction and is not a substitute for obtaining your own professional advice. We make no warranties as to the accuracy or completeness of content relating to non-New Zealand jurisdictions.

We are not responsible for any loss of opportunity or any investments which you make. No content should be construed as legal advice; if you believe that you require specialised legal support you should seek assistance from a suitably qualified professional.

We ask that all members and students respect the rights of others in respect of their behaviour and privacy. We will not be responsible for the actions of any members, including for any disclosures made by any members based on information which has been shared within the membership, courses or programmes.

10. Limitation of Liability and Indemnification

To the fullest extent permitted by applicable laws, we limit liability and responsibility for any harm resulting from your use of all or any part of the Membership, course or program. We shall not be liable to you for any damages, including lost profits, whether such claim is based on warranty, contract, tort or otherwise (even if we have been advised in advance of the possibility of such damages).

If we are found to be liable to you for any damage or loss which arises out of or is in any way connected with your use of our programs, our liability shall in no event exceed the total of any fees with respect to the Membership or enrolment received by us from you during the 6 months preceding the date on which the claim arose.

Nothing in these Terms limits our liability for fraud or fraudulent misrepresentation, or any liability that can’t be limited or excluded by law.

You agree to indemnify, defend and hold us, our subcontractors and employees, harmless from any claim or demand, including lawyers’ fees, made by a third party due to or arising out of your breach of these Terms, or your violation of any law or the rights of a third party.

10a. HRHQ Forums

The HRHQ Forums (the Seek Advice forum, HR Chat forum and any other discussion spaces in the Membership, “the Forums”) are provided as peer discussion spaces where members can share experiences, exchange ideas, and seek general support from the community, including from HRHQ. Participation in the Forums is subject to the following terms:

General Discussion Only All contributions made within the Forums, including those made by us, moderators, resident experts, employees, contractors, or any community members, are general and informal in nature. Nothing shared in the Forums constitutes professional, legal, or bespoke HR or employment law advice, regardless of how a question is framed or how specific a response may appear.

No Advisory Relationship Your use of the Forums does not create a professional advisory, consultancy, or employment relationship of any kind between you and us or any of our representatives. Even where HRHQ participates directly in Forum discussions, those contributions reflect general thoughts and high-level guidance only, based on the limited information shared, and should not be relied upon as a substitute for independent professional advice.

Fact-Specific Nature of HR Matters HR and employment matters are inherently fact-specific and jurisdiction-dependent. Any guidance offered in the Forums cannot account for all relevant circumstances, applicable laws, or the specific context of your situation. You are strongly encouraged to seek advice and share all details specific to your situation with a suitably qualified employment lawyer or HR professional in your jurisdiction before taking any action based on Forum discussions.

Member Contributions We do not moderate, verify, endorse, or take responsibility for contributions made by other members of the Forums. Member contributions reflect individual opinions and experiences only. We accept no liability for any loss or damage arising from your reliance on contributions made by other Forum participants.

Confidentiality and Discretion While the Forums are intended to be a safe and supportive space, you acknowledge that they are a shared online environment. You are responsible for exercising your own judgment about the information you share. We accept no responsibility for disclosures made by other members in respect of information you share within the Forums.

Privacy and Anonymisation of Information The Forums are community spaces that are visible to all current members of HRHQ. When sharing workplace scenarios, seeking advice, or discussing situations involving others, you must take care to protect the privacy of any individuals or organisations involved.

You must not post any information that could reasonably identify a specific employee, colleague, job applicant, or any other individual, including but not limited to their name, job title, location, physical description, or any combination of details that could identify them even without naming them directly.

You must not post any information that could reasonably identify your employer or any other organisation, including company names, industry-specific details, team structures, or any other contextual information that makes identification possible.

When sharing a workplace scenario for discussion or advice, you are responsible for sufficiently anonymising all details before posting. This means changing or removing any identifying details while retaining only the information necessary to seek general guidance.

You acknowledge that HRHQ is not responsible for any consequences arising from your failure to adequately anonymise information you share in the Forums, including any privacy complaints, employment relationship issues, or legal claims brought by or on behalf of any individual or organisation identified as a result of your post.

Limitation of Liability To the fullest extent permitted by applicable law, HRHQ shall not be liable for any loss, damage, or harm (including but not limited to employment disputes, regulatory consequences, financial loss, or reputational damage) arising from your use of, or reliance on, any information or discussion within the Forums. This limitation applies whether the claim arises in contract, tort, or otherwise.

Your Agreement By accessing and participating in the Forums, you confirm that you have read and understood these terms, that you will exercise your own independent judgment in respect of any guidance received, and that you will seek professional advice where your circumstances require it.

11. Privacy and Confidentiality

Your privacy and protection of your personal data is important to us. You are responsible for ensuring that your contact details are accurate and up-to-date at the time of registration, and on an ongoing basis thereafter.

Your personal data is protected as set out in our privacy policy which can be found at http://www.yourhrhq.co.nz/privacy-policy. By providing your personal data you agree to the terms of our privacy policy.

During the course of the Membership you may have access to confidential information, in particular the personal affairs of other members. In accepting these Terms, you agree that you will not use or disclose to any person, organisation or company, and shall use your best endeavours to prevent the publication of, any confidential information relating to any other member.

You accept that any unauthorised disclosure of personal or confidential information belonging to another may result in immediate removal from the Membership. Should you decide to leave the Membership, you remain bound by the confidentiality and privacy obligations.

The same privacy expectations set out in clause 10a apply to live sessions, Q&As and any other part of the Membership. Please don’t share information that could identify an employee, colleague, candidate or organisation.

Please be aware that some training sessions may be recorded and your name and image/video may be captured. The recordings of the training will be kept and made available to others in the Membership. If you provide or share any information within these sessions about yourself or your business, that information will be shared within the group. Should you not wish to be recorded please ensure that if you attend any training your camera is switched off and your name field is changed to “Attendee” with your initials, so that support can still be offered but no personally identifiable information will be captured.

Your log-in details must remain confidential, and you must not share or disclose this information to a third party without our express permission in writing. If you know, or suspect, that your log-in details have been obtained by a third party, you agree to change your password immediately and notify us as soon as possible at info@exceedhr.co.nz.

12. Intellectual Property

Except as set out in clause 12a, during your time as a Member or student you will be provided with training content and downloadable resources. At all times the intellectual property rights and copyrights connected with those materials remain with us. You have the right to use the materials as learning tools but you are not permitted to duplicate, republish, reproduce, distribute, translate or provide copies to third parties. We retain and reserve all of our copyrights.

12a. Train the Trainer and Licensed Content

Where a programme includes the right to deliver its content (such as Train the Trainer), you may use, adapt and deliver that content however you wish once purchased. Copyright in the original material stays with us, and the content remains general guidance, not legal advice, including when you deliver it to others.

13. Waiver

In the event that we fail to insist upon your strict performance of any obligations under these Terms, or we fail to exercise any rights or remedies to which we are entitled, this will not constitute a waiver of any such rights and/or remedies available to us.

14. Errors and Inaccuracies

There may be information within our Site, courses or the Membership which contains typographical errors, inaccuracies or omissions relating to the service delivery, pricing or promotion of the Membership. We reserve the right to correct or amend any errors without prior notice.

15. Complaints

It is our aim that you are completely satisfied with the Membership, course or program. Should you have any feedback please feel free to share it with us as we are always striving to ensure that we provide you with the highest level of service. If you have a complaint, this should be made in writing to info@exceedhr.co.nz.

16. General

If we need to contact you, we may do so by email. You agree that this satisfies all legal requirements in relation to written communications.

We intend to rely on the written Terms set out in these Terms and Conditions for the services that we provide to you. These written Terms shall constitute the entire agreement between us.

Should there be any conflict between these Terms and any other hosting platform or payment gateway, these Terms shall prevail.

If any provision within these Terms is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect (unless that would contradict the clear intention of the parties, in which case the entirety of the relevant provision will be deemed to be deleted).

17. Dispute Resolution

We are committed to resolving any concerns or disputes fairly and efficiently. If you have a dispute arising out of or in connection with these Terms or our services, we ask that you first contact us in writing at info@exceedhr.co.nz, setting out the nature of your concern and the outcome you are seeking. We will acknowledge your complaint within 5 working days and endeavour to respond substantively within 14 working days.

If the dispute cannot be resolved through this process, both parties agree to consider mediation as a first step before commencing any formal legal proceedings. The costs of any mediation shall be shared equally between the parties unless otherwise agreed.

Nothing in this clause prevents either party from seeking urgent injunctive or declaratory relief from a court where necessary.

18. Governing Law and Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of New Zealand. All services, including those specifically designed for participants based outside New Zealand, are governed by New Zealand law regardless of the participant’s location. Both parties agree to submit to the exclusive jurisdiction of the New Zealand courts in respect of any dispute or claim arising out of or in connection with these Terms or their subject matter.

If you are accessing our services from outside New Zealand, you do so at your own initiative and are responsible for compliance with local laws to the extent they apply.

By registering for the ‘HRHQ Live’ Conference (the “Event”), you agree to the following Terms and Conditions. Please read them carefully before registering or attending the Event.

These Terms are provided by Lisa Young, trading as HRHQ and Exceed HR (the “Organiser”).

Registration and Payment

Registration for the Event is required to attend. Upon completing your registration, you will receive a confirmation email. If applicable, a separate tax invoice will also be sent via email.

Full payment must be received before the Event to confirm your attendance, unless you choose the payment plan option.

Payment Plan Option

If you opt for a payment plan, you commit to paying the full Event fee, with payments made according to the plan outlined at the time of registration. The payment plan is designed to make the payment process more manageable, but it does not reduce your financial obligation to the full amount.

By enrolling in the Event and selecting the instalment payment plan, you agree to complete all scheduled payments in full, regardless of whether you choose to continue or withdraw from the Event at any point.

All instalments must be paid as per the agreed schedule. Failure to complete the payments will result in further action to recover the outstanding balance and may impact your eligibility for future events or programs.

You will be permitted to attend the Event even if some instalments remain unpaid, but you are still fully responsible for completing the entire payment plan, and all remaining instalments must be paid in full after the Event.

This policy ensures the integrity and sustainability of our event offerings, enabling us to continue providing high-quality services and resources for all participants.

Cancellation and Postponement

If the Event is rescheduled or relocated prior to the event date, your delegate ticket will automatically be valid for the new date and location. If you can’t attend the new date or location, let the Organiser know within 10 working days of being notified of the change, and you can choose either a full refund or a credit towards the following year’s Event.

If the Organiser determines that the Event cannot be postponed and run within an appropriate future timeframe, or needs to be cancelled for a serious reason, including circumstances beyond the Organiser’s reasonable control, the Organiser may cancel the Event. Should this occur, you can choose either a full refund or a transfer of your ticket to the following year’s Event, with your current ticket price and entitlements honoured.

The same options apply if the Event is cancelled because of a Force Majeure occurrence (for example, a natural disaster).

The Organiser is not responsible for any other costs you may incur, such as travel or accommodation, due to these changes.

Registration Cancellation Policy

If your circumstances change and you are unable to attend the Event, you must notify the Organiser no later than 10 working days before the Event. Upon receiving your notice, you will receive a credit note for the full value of your registration, which can be applied to the following year’s Event. This doesn’t affect your rights under the Consumer Guarantees Act.

If you are unable to attend, substitutions are welcome at any time prior to the Event without charge. Please notify us of the substitution details in advance by emailing info@exceedhr.co.nz.

Code of Conduct

All attendees, speakers, and staff are expected to behave professionally and respectfully. The Event is a harassment-free environment, and any disruptive, offensive, or inappropriate behaviour will not be tolerated.

Attendees who breach the code of conduct may be asked to leave the Event without refund.

Attendees are required to follow all health and safety guidelines set by the venue or the Organiser. Failure to comply may result in removal from the Event without refund.

Alcohol will be provided at the Event. All attendees must adhere to responsible drinking practices. The Event is a professional environment, and any disruptive behaviour related to alcohol consumption will not be tolerated. Attendees are expected to comply with all relevant laws, including the legal drinking age of 18. Failure to adhere to these standards may result in removal from the Event without refund.

Photography and Recording

The Event may be photographed or recorded for promotional purposes. By attending the Event, you consent to being included in these materials, which may be used in marketing or other communications related to the Event.

If you’d like a photo of you removed, email info@exceedhr.co.nz and we’ll take it down where we reasonably can.

Speakers and Presenters

Speakers, panellists and facilitators share their own knowledge, experience and opinions. Their content is general information only and isn’t professional or legal advice. The Organiser isn’t responsible for how you use or rely on anything presented at the Event.

Liability

To the extent permitted by law, the Organiser is not liable for any loss, damage or theft of personal property at the Event, or for any indirect loss. Our total liability to you is limited to the price you paid for your ticket. Nothing in these Terms limits any rights you have under the Consumer Guarantees Act or our obligations under the Health and Safety at Work Act 2015.

Privacy Policy

Personal information acquired by the Organiser for the Event is governed by the Organiser’s Privacy Policy (www.yourhrhq.co.nz/privacy-policy) and will be captured, stored and used in accordance with the Privacy Act 2020.

Restrictions of Entry

The minimum age for entry to the Event is 18 years old.

General Terms

Our general Terms and Conditions [LINK] also apply, including clauses on privacy, complaints, dispute resolution and governing law. If anything in these conference terms conflicts with our general Terms, these conference terms apply.

Acceptance

By registering for the Event, you acknowledge that you have read, understood, and agreed to these Terms and Conditions as well as the venue’s Terms and Conditions and Conditions of Entry linked here